1 Our Commitment to Responsible Gaming
crickxs was built for the entertainment of adults who choose to engage with online casino games and cricket betting as a leisure activity. We understand, however, that for a small proportion of players, gambling can shift from a source of fun into a source of harm. That is a reality we take seriously, and it shapes every decision we make about how the crickxs platform operates.
Our responsible gaming programme is not a legal checkbox — it is a genuine commitment backed by platform-level tools, trained support staff, and clear policies that put the player's wellbeing above short-term revenue considerations. Every crickxs player has the right to enjoy the platform safely, and every crickxs employee is trained to recognise and respond to signs of problem gambling with empathy and professionalism.
We believe that gambling should always be: voluntary (a free choice, never compelled by financial pressure), affordable (funded only by money you can genuinely afford to lose), informed (with a clear understanding of the odds and the house edge), and in balance (one leisure activity among many, not the central focus of daily life). When any of these conditions ceases to be true, it is time to use our tools or seek support — and crickxs will be there to help at every step.
2 Age Verification
crickxs enforces a strict minimum age requirement of 18 years for all registered players. This is a non-negotiable policy applied uniformly across all player accounts, regardless of the amount deposited or the games played. We comply fully with the age-restriction requirements of our international gaming licence.
Mandatory Age Verification for Every Account
Every new crickxs account is subject to identity and age verification before withdrawals are processed. Players may be asked to submit a copy of their National ID card, passport, or birth certificate at any stage. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended and any remaining balance returned.
How We Verify Age
- Self-declaration of date of birth at account registration
- KYC document review by our compliance team (National ID, passport)
- Third-party identity verification checks run against official records
- Additional spot-checks triggered by unusual account activity or high-value transactions
If you are aware of a minor attempting to access crickxs, please report this to us immediately at [email protected]. We will investigate and act without delay.
3 Player Protection Tools
All of the following tools are available to every registered crickxs player at no cost and with no administrative delay. Most can be activated instantly from the "Responsible Gaming" section of your account settings. Tools that restrict access (such as self-exclusion or limit reductions) take effect immediately; tools that loosen restrictions (such as limit increases) are subject to a mandatory 24-hour cooling-off period before they become active.
Deposit Limits
Set the maximum amount you can deposit in a 24-hour, 7-day, or 30-day period. Available from ৳500 up to your chosen ceiling. Reductions apply instantly; increases require 24-hour confirmation.
Loss Limits
Cap your net losses over a daily, weekly, or monthly window. Once reached, all betting and casino activity is automatically paused until the period resets.
Session Time Limits
Limit how long each session can last. Choose from 30 minutes to 8 hours. When the timer expires, you will receive a notification and can choose to log out or extend by confirming a deliberate choice.
Reality Check Reminders
Receive on-screen pop-ups at regular intervals showing your session duration and net win/loss figures. A simple, powerful way to stay grounded and make conscious decisions about continuing to play.
Cool-Off Period
Take a short break from gaming — from 24 hours up to 6 weeks — without permanently closing your account. During a cool-off, login access is suspended and promotional communications are paused.
Activity Statements
Download a full statement of your gaming activity — deposits, withdrawals, wagers, wins, and losses — for any period. Reviewing your actual figures is one of the most effective responsible gaming practices available.
4 Warning Signs of Problem Gambling
Problem gambling does not always look the way people expect. It rarely involves dramatic losses overnight — more often it develops gradually, and many people are not aware there is a problem until it has already affected their finances, relationships, or mental health. The following warning signs are worth reflecting on honestly.
5 Self-Assessment
Honest self-reflection is the first step toward responsible gaming. The questions below are adapted from widely used problem gambling screening tools. Read each one and answer truthfully — there are no right or wrong answers, and your responses are entirely private.
1. Have you ever spent more time or money gambling than you intended to?
2. Have you ever borrowed money or sold something to finance gambling?
3. Have you felt restless or irritable when trying to reduce or stop gambling?
4. Have you ever gambled to escape problems or relieve feelings of stress, anxiety, or depression?
5. Have you ever tried to win back money you had lost (chasing losses)?
6. Has gambling ever caused problems with your family, friends, work, or finances?
6 Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool crickxs offers. When you self-exclude, your account is locked and you cannot access the platform for the duration you choose. This is not a cooling-off period — it is a firm, enforced break designed to give you real distance from gambling.
Available Exclusion Options
- Short-term exclusion: 7 days, 14 days, or 30 days. Suitable for players who feel they need a brief, structured break.
- Medium-term exclusion: 3 months or 6 months. Recommended if you have noticed several warning signs and want meaningful time away from gambling.
- Permanent exclusion: Your account is closed indefinitely with no option to reopen. Any remaining balance will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account). This option cannot be reversed.
How to Self-Exclude on crickxs
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Log in to your crickxs account
Access your account via the crickxs Login page. If you are already logged in, proceed directly to account settings.
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Navigate to Responsible Gaming Settings
Go to Account Settings → Responsible Gaming. You will find all player protection tools listed here, including the self-exclusion option.
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Select "Self-Exclusion"
Click on the Self-Exclusion option and choose your preferred exclusion duration — short-term, medium-term, or permanent closure.
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Confirm your decision
You will be asked to confirm your choice. For permanent exclusion, a secondary confirmation step is required. Once confirmed, the exclusion takes effect immediately and cannot be reversed for the chosen period.
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Receive confirmation
A confirmation message will be sent to your registered email address. All marketing and promotional communications will be suspended for the duration of your exclusion. Your account balance, if any, will be processed for return within 5 business days.
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Contact support if you need help
If you are unable to access your account to activate self-exclusion, or if you need immediate assistance, contact our responsible gaming team at [email protected] and we will process the exclusion on your behalf without delay.
7 Protecting Minors
crickxs is strictly an adults-only platform. We take the protection of minors from exposure to gambling content extremely seriously, and we expect parents and guardians in Bangladesh to take an active role in preventing underage access to online gambling services — including crickxs.
Recommended Steps for Parents and Guardians
- Use parental control software on shared devices and household computers to block access to gambling websites. Tools such as Net Nanny, Kaspersky Safe Kids, and Google Family Link can restrict access at the device or network level.
- Never share your crickxs login credentials with anyone, including children or younger family members. Keep your username, password, and any linked payment method (bKash PIN, Nagad PIN) private at all times.
- Log out of crickxs whenever you finish a session, especially on shared or family devices. Do not save your login credentials in the browser on a shared device.
- Talk openly with children about the nature of gambling — that it is for adults only, that it carries real financial risk, and that it is not a reliable source of income or entertainment for young people.
- Report suspected underage access to our team immediately at [email protected]. We will act on every report promptly.
8 Get Help & Support
Seeking help is a sign of strength, not weakness. If you believe that gambling is having a negative impact on your life — or the life of someone you care about — please do not hesitate to reach out. A range of support options are available, from our own in-house responsible gaming specialists to independent counselling organisations.
crickxs Support Team
Gamblers Anonymous
GamCare
BeGambleAware
National Mental Health Institute
Family Support
Quick Reference: crickxs Responsible Gaming Principles
- Gambling is strictly for adults aged 18 and above — no exceptions.
- Never gamble with money you cannot afford to lose. Set a budget before you play.
- Gambling is entertainment, not a way to earn income or solve financial problems.
- Take regular breaks. Use session time limits and reality check reminders.
- If gambling stops being fun, stop playing. Use our cool-off or self-exclusion tools.
- Be honest with yourself. Review your activity statements regularly.
- Ask for help early — support is free, confidential, and available 24/7.